6 Strategic Mistakes GM Made With the Chevrolet Bolt (Part 6): Is It a Hatchback or Crossover?

As I outlined in SUVs & Crossovers: Key To The Next Wave of US Electric Vehicle Adoption, sales of small SUVs/crossovers are hot, hot, hot.

While sales in the hatchback segment are growing again, the segment is only 4.8% of the market versus 39% for SUVs and crossovers overall, and 17.5% for small SUVs/crossovers. On top of the fact that the market that is 3.5 times larger than hatchbacks, there are no affordable electric SUV/Crossovers on the market today.

Now GM and many Bolt owners might argue that the Bolt is a crossover. GMโ€™s Fred Ligouri told me that: โ€œThe Bolt EV is a small crossover. It offers upright seating position, higher clearance and the functionality and flexibility of 94.4 cu ft. of pass space and a max cargo volume of 56.6 cu ft.โ€

I asked my local Chevrolet dealer sales representative during a test drive if โ€œIt (the Bolt) was a crossover or hatchback?โ€ and he admitted it wasnโ€™t entirely clear. And thatโ€™s my point.

Many Bolt owners agree with GM, but a lot of consumers and industry observers are unsure or have a different perspective. I asked my local Chevrolet dealer sales representative during a test drive: โ€œIs the Bolt a crossover or hatchback?โ€ and he admitted it wasnโ€™t entirely clear.

And Edmunds, the auto industry information company, calls it a hatchback on its website (see below).

Chevrolet Bolt Hatchback-Edmunds

This confusion and the different interpretations are a problem. Consumers typically buy based on categories, and fuzziness means they arenโ€™t sure what to compare it to. The exception, of course, isย when you invent a new product category.

In fairness of course, the same fault could be levied against Tesla for launching the Model 3 as a sedan instead of the crossover version Model Y. In Teslaโ€™s case it might have been a platform decision – a scaled down Model S could be produced more quickly than a crossover. But in GMโ€™s situation, the Bolt apparently is built on a brand new standalone platform, meaning Chevrolet could have chosen to build a more SUV-looking Bolt.

Consumers typically buy based on categories, and GM picked a smaller market to compete in.

While you can call it a small crossover, and maybe it is, with a few design changes it could have had more of an SUV look and been viewed as a much more desirable and attractive EV. If GM had designed the Bolt to be more clearly seen as a true crossover or small SUV, it could have been in buyer consideration against hot-selling competitors such as the Honda CR-V, Toyota RAV-4, Nissan Rogue and Ford Escape.

Another advantage of entering into the small SUV/crossover category is that the premium versions of these models will often go for more than the higher end hatchback versions, enabling Chevrolet to better compete with a higher priced Bolt model.

Fix: Unfortunately there isnโ€™t a simple fix for this issue as to be positioned as a true small SUV/crossover would require a future redesign.

So the only fix is to market the Boltโ€™s roominess and height and position those advantages against the likes of the Nissan LEAF. Letโ€™s see some of those advertisements with mountain bikes on top of the Bolt and drivers taking it camping. Give it that appearance of being SUV like.

A Great Car, But โ€ฆ

GM should be applauded for being the first auto manufacturer to promise and deliver on a 200+ mile EV. This is a huge milestone for the industry and proves the forward progress EV are making, especially as battery prices continue to fall.

My points are not to take away from GMโ€™s efforts – as we certainly need more non-luxury manufacturers producing affordable EVs. I hope that Bolt sales explode in the coming months, but I donโ€™t have high hopes they will. And if sales do grow, but donโ€™t reach the 3,000-4,000 per month that many of us had hoped for, it will in my opinion be because GM simply didnโ€™t know how to position in the car in a new and emerging car market.

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Loren McDonald

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